Tuesday, January 11, 2011
Minute Service Station
Today's picture is of the Minute Service Station, and it was taken in 1925. In earlier posts this week, and in your comments, we lamented about the "sameness" of everything today. There is little local flavor or unique experience possible in the retail sector any more. In addition, customer service is a thing of the past. Employees in retail outlets often show utter contempt for customers (try asking a Home Depot 'associate' where the duct tape is). In cases where companies are trying to have customer service, the employees appear to be plastic robots reading off a script (would you like fries with that?).
Growing up, I can remember we always got our Gasoline from a gas station with an independent proprietor. The man's name was Mr. Gay. When you pulled in, he came out, filled you up, cleaned the windshield, checked the oil, and checked the tire pressure. All the while, he would engage you in interesting small talk and conversation. He always had complimentary bubble gum for the kids. He would let you know if your fan belts or hoses were looking worn, and he did oil changes and engine repair in his shop. If you broke down, he had a tow truck and would come and get you. He took pride in the way he took care of his customers, and stopping in for gas always was a pleasant experience that brightened the day a little. So sad that this type of service is all but lost now days.